General conditions

Booking & payment conditions



Our bank information

For our guests in Switzerland, we have a different bank account:


Check-in / Check-out

Opening times

General cancellation conditions

We recommend taking out travel insurance at, which will cover the costs for cancellations due to Covid-19. You can find more information about insurance coverage here.



Travel Safe cancellation conditions

For carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.
A free cancellation is guaranteed up to 7 days prior to arrival if: 


Cancellation conditions for non-refundable rates 

Place of jurisdiction: Zell am Ziller

The Austrian hotel terms & conditions apply – ÖHVB
Court of jurisdiction: Zell am Ziller

Processing of personal information

DasPosthotel GmbH processes your personal information incl. data from special categories as part of the contract fulfillment for your accommodations, meals, implementation of wellness treatments, and activities as well as other services that arise during your stay. DasPosthotel GmbH uses your contact information (e-mail address, postal address, telephone number) out of legitimate interest to individually inform you about current offers, to invite you to enter raffles, to congratulate you on anniversaries, and to get in touch with you.  

The data protection policy is accessible in all areas of the house via the digital guest directory. Upon request, this can also be handed out in printed form at the reception desk.