Booking & payment conditions

• Please transfer the deposit to the listed bank account within 6 days of accepting the offer. The reservation will be confirmed upon receipt of the deposit. This will be credited in full to the hotel bill. 
• Please pay the hotel bill upon your arrival or transfer the amount in advance. Within the EU and from EEA countries (Norway, Iceland, Liechtenstein), you can make SEPA transfers in Euros without additional charges. Transfers from Switzerland can be made to our Swiss account. 
• We gladly accept credit cards (Maestro, Visa, MasterCard, American Express, V-Pay).

• Sparkasse Fügen
  IBAN: AT34 2051 0002 0021 0698
  BIS: SPSCAT22XXX
   
• Bank Austria Unicredit Innsbruck
  IBAN: AT27 1200 0100 2900 8652
  BIC: BKAUATWW
   
• BTV Mayrhofen
  IBAN: AT84 1639 0001 3920 5758
  BIC: BTVAAT22

For our guests in Switzerland, we have a different bank account:

• BTV Innsbruck, Zweigniederlassung Staad
  IBAN: CH63 0852 5000 SA31 683AA
  BIC: BTVACH22XXX

• Check-in: from 3:00 to 7:00 pm
• If you arrive later, we ask that you inform us in advance. 
• Check-out: by 10:00 am
• If available, you are welcome to book an early check-in or late check-out so that you can use your room/suite and the spa area as early as 11:00 am or as late as 4:00 pm. 
• We will be happy to store your luggage in the storage room if you would like to use your departure day for skiing or biking. 

• Reception desk: 7:00 am to 10:00 pm and by telephone from 10:00 pm to 7:00 am
• Pool area: daily from 7:00 am to 8:00 pm
• Indoor sauna area: 2:00 pm to 8:00 pm  
• Alpine sauna from 3:00 pm to 8:00 pm 
• Fitness room from 7:00 am to 8:00 pm 
• Massages and cosmetics by individual appointment 

We recommend taking out travel insurance at www.europaeische.at, which will cover the costs for cancellations due to Covid-19. You can find more information about insurance coverage here.

• Cancellations are only valid in writing
• The deposit will be retained as a cancellation fee - no refund
• Cancellation fees are calculated as follows:
  From the reservation confirmation to 31 days prior to the arrival date: 30 % of the total amount will be retained as a cancellation fee.
  30 to 8 days prior to the arrival date: 80 % cancellation fee of the total amount
  7 days or less prior to the arrival date or early departure: cancellation fee of 100 % of the total amount
• No refund for early departure
• Explicitly indicated non-refundable rates cannot be cancelled or changed.  

Travel Safe cancellation conditions

For carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.
A free cancellation is guaranteed up to 7 days prior to arrival if: 
 

• If there is a travel warning for the state of Tyrol or the Zillertal region or 
• the Zillertal Arena ski area has closed all ski operations due to Covid-19 or 
• our hotels are officially closed.
• We will be happy to convert deposits that have already been paid into a ZillerSeasons voucher with unlimited validity. 

Cancellation conditions for non-refundable rates 
 

• The booking cannot be cancelled or changed. 
• The total amount will be retained as a cancellation fee - no refund. 
• By completing a booking, you accept the booking and cancellation conditions as stated. 
• To ensure carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic. 

The Austrian hotel terms & conditions apply – ÖHVB
Court of jurisdiction: Zell am Ziller