General conditions

Booking & payment conditions

Booking Conditions

All ZillerSeasons rooms are only reserved for the number of persons stipulated in the reservation confirmation! Subletting is expressly prohibited! Rooms, as well as all other facilities and amenities, are reserved for the exclusive use of our registered hotel guests.
Saunas & pool (open daily during posted hours), the fitness room isalso available to our guests free of charge! Please consult also all our Inclusive Services.
Breakfast is included in every room category.
If you book overnight accommodation including breakfast you can book also our evening menu every day.
Half board, full board and vital board can only be booked at the time of booking and cannot be canceled or refunded afterwards free of charge.
Room types are booked according to the wishes of our guests. Nevertheless, we do reserve the right, under pressing circumstances, to provide a different room of equal quality/value.
The enjoyment and vacation quality for our guests is constantly at the forefront of all we do. We make every effort to give our guests an unforgettable setting in which to spend their vacations! Should you have any additional questions or concerns, we are always available to assist. We will do our very best to cater to all of your personal wishes!

Payment conditions

Your deposit will be fully credited to the hotel bill.
We politely request that you pay your bill during your stay, or transfer the full amount to our bank account prior to arrival. If you live within the EU, there is no charge for bank transfers. And of course, the amount of your deposit will be deducted from your final hotel bill. For payments from Switzerland, you can transfer to our Swiss bank account.
We gladly accept your credit card (Bancomat, Visa, Mastercard, American Express, V-Pay)
Please transfer your deposit within 6 days to the account given. Your reservation becomes guaranteed upon receipt of the deposit.

Our bank information

Sparkasse Fügen
IBAN: AT34 2051 0002 0021 0698
BIS: SPSCAT22XXX
Bank Austria Unicredit Innsbruck
IBAN: AT27 1200 0100 2900 8652
BIC: BKAUATWW
BTV Mayrhofen
IBAN: AT84 1639 0001 3920 5758
BIC: BTVAAT22

For our guests in Switzerland, we have a different bank account:

BTV Innsbruck, Zweigniederlassung Staad
IBAN: CH63 0852 5000 SA31 683AA
BIC: BTVACH22XXX

Check-in / Check-out

Check-in: from 3:00 to 7:00 pm
If you arrive later, we ask that you inform us in advance.
Check-out: by 11:00 am
If available, you are welcome to book an early check-in or late check-out so that you can use your room/suite as early as 11:00 am and the spa area as early as 2:00 pm or as late as 4:00 pm.
We will be happy to store your luggage in the storage room if you would like to use your departure day for skiing or biking.

Opening times

Reception desk: 7:00 am to 10:00 pm and by telephone from 10:00 pm to 7:00 am
Pool area: daily from 7:00 am to 8:00 pm
Indoor sauna area: 2:00 pm to 8:00 pm
Garden sauna from 3:00 pm to 8:00 pm
Fitness room from 7:00 am to 8:00 pm
Massages and cosmetics by individual appointment

General cancellation conditions

We highly recommend that you take out travel insurance www.europaeische.at, which also covers costs for Covid-19 related cancellations. Detailed information about the insurance coverage can be found here.

Cancellations are only valid in written form.
Cancellation fees are calculated as follows:
From reservation confirmation until 30 days before arrival date: free cancellation possible. The deposit paid will be fully refunded as a value voucher, no refund possible. The voucher is valid indefinitely and can be redeemed in all ZillerSeasons facilities.
30 to 08 days before arrival date: 80 % cancellation fee of the total amount.
From 07 days before date of arrival or in case of early departure: Cancellation fee 100 % of the total amount
No refunds in case of early departure.
Explicitly stated non-refundable rates are not cancelable or changeable.
By completing the booking you accept the booking and cancellation conditions as stated.
For carefree vacation planning, Travel Safe cancellation policies apply in the event of a pandemic.

Cancellation conditions for Non Refundable and Last Minute Rates

The booking is non-cancellable and non-modifiable.
The total amount will be retained as a cancellation fee in any case - no refunds.
By completing the booking you accept the booking and cancellation conditions as stated.
For a carefree vacation planning, the Travel Safe cancellation conditions apply in the event of a pandemic.

Place of jurisdiction: Zell am Ziller

The Austrian hotel terms & conditions apply – ÖHVB
Court of jurisdiction: Zell am Ziller

Processing of personal information

DasPosthotel GmbH processes your personal information incl. data from special categories as part of the contract fulfillment for your accommodations, meals, implementation of wellness treatments, and activities as well as other services that arise during your stay. DasPosthotel GmbH uses your contact information (e-mail address, postal address, telephone number) out of legitimate interest to individually inform you about current offers, to invite you to enter raffles, to congratulate you on anniversaries, and to get in touch with you.

The data protection policy is accessible in all areas of the house via the digital guest directory. Upon request, this can also be handed out in printed form at the reception desk.